FutureVisionsSM
creating sustainable
results in growth and performance
Being the
boss isn't for the faint of heart. I used to think: Nice people avoid
confrontations. Nobody told me that you can't manage without
confrontation. The meek might inherit the earth, but they'll go broke in
business. Not everyone has the same standards of behavior as you do. There
are times when business owners have to confront employees, clients, and
vendors either because they're acting irresponsibly or making unreasonable
demands. Some people mistake kindness for weakness and try to take
advantage of you. You have to stand up to those people. Your business
depends on it.
Having to fire
an employee probably is one of the most difficult situations business owners
confront. I know many employers who keep unproductive workers on the payroll
for years rather than fire them. Their businesses suffer and in some
instances fail. Whether it's giving unwarranted discounts, extending credit
beyond terms, or taking back merchandise, there comes a time when you have
to say no to a client.
Suppose a
longtime supplier's quality and service decline. You have to confront the
vendor and let him/her know that you no longer will accept substandard
materials or service. Years ago, a well-known business forms manufacturer
sent me invoices with sloppy borders, unclear printing, and several other
obvious flaws. I called the manager to complain. His response remains etched
in my memory. He said, and I quote, "As a standard in the industry, these
are good forms."
If I were meek,
I would have let it go at that. But these forms were terrible! Even though I
was still somewhat naive, I just had to say something. I told the guy, "You
have pathetic standards. The forms will be waiting for you on my dock." He
immediately changed his tune and asked how his company could make it up to
me. I agreed to a huge discount on the forms and a promise that the next
order would be printed perfectly.
For the free top tips for small service-businesses, send an email to
bs@futurevisions.org with
"free MWS top tips for small service-businesses" in the subject and nothing in
the body of the email.
