Handling Mistakes

 

Leaders

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The instructions for
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are printed on the outside.
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If you try, you'll make mistakes. If you don't try, you'll really be making a mistake. (Besides, if you don't try, you miss the feeling of failure. And it feels so good to rise above failure.)

Strategies to go forward

bulletGood leaders make mistakes; bad ones repeat them.
bulletAdmit the mistake. Apologize if appropriate.
bulletShow no fear. Turn up the energy and even the theatrics.
bulletTo prevent problems from recurring, get timely, accurate information on what's going on and what went wrong,
and fearlessly ask all the constituents involved;
bullet Respond rapidly to what the information tells you and make changes where you can to correct the situation;
Above all, deal with the problem;
bullet Relentlessly follow up, check up, and test to see how you're doing in correcting the mistake; Don't let that mistake
ever happen again.
bulletMost every mistake has a point at which you can turn it around if you are paying attention and willing to do
something about it. To check for that point, follow the previous five steps before something serious occurs.
bulletThe mistakes you can't afford to make are being invisible, arrogant, insensitive to others, solely money motivated,
a bad role model, or phoney.
bulletThe good thing about making a famous flop is that it will help keep you from becoming arrogant. Arrogance is what
invites really big mistakes to be made.
bulletIf you can't deal with failure, you can't win. For all their down side, the up side of errors is that they provide you
information and opportunity for growth.

A good thing about mistakes is that no one will be jealous of you. Don't get me wrong; failure is not chic or cool. What you learn from setbacks is to not repeat them.

(If the mistake is that you lied, cheated, or stole, you have a bigger issue than can be addressed here.)

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