How
Often About 75% of all opportunities to say no
Important fact and strategy: While Direct No's account for only a quarter of
your opportunities to push back, that's where most of us spend most of our
time! Because these are comfortable no's, low-risk, almost-fun no's. Your goal
is to spend as little time, emotion, and energy here as possible. Invest
whatever you've saved into Indirect No's.
Treat Indirect No's
as an opportunity to change a relationship, to build mutual respect
DO
NOT focus on getting rid of the work you've just been handed. That will
only make things worse. Instead, focus on how your response this time will
create future expectations - yours and theirs. Take the indirect approach to
manage the overall flow of to-do's from these individuals
DO focus on the
conversation.
Control what you can, and forget the rest.
You can change the exchange.
You can change how you react.
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